At HydroMag, we are committed to providing a reliable and convenient shopping experience. This Shipping Policy explains how we process, ship, and deliver orders placed through hydromagofficial.com.
1. Order Processing
Orders are typically processed within 1–3 business days after the order is successfully placed and payment has been confirmed.
Orders are not normally processed or shipped on weekends or U.S. federal holidays.
During periods of high order volume, promotions, holidays, or unforeseen circumstances, processing may take longer. If there is a significant delay, we will make reasonable efforts to notify you.
2. Shipping Within the United States
We currently ship orders to addresses within the United States.
Estimated delivery times are:
- Standard Shipping: Approximately 5–10 business days after processing.
- Delivery times are estimates and are not guaranteed.
Actual delivery times may vary depending on the destination, carrier delays, weather, holidays, and other circumstances outside our control.
3. Free Shipping
HydroMag currently offers free standard shipping on orders over $50 within eligible U.S. destinations.
Orders below the free-shipping threshold may be subject to the shipping fee displayed at checkout.
HydroMag reserves the right to change or discontinue shipping promotions at any time.
4. Order Tracking
Once your order has been shipped, you may receive a shipping confirmation email containing tracking information.
Please allow up to 48 hours for tracking information to become active after the shipment has been scanned by the carrier.
5. Incorrect or Incomplete Shipping Information
Customers are responsible for providing accurate and complete shipping information during checkout.
If an order is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply to reship the order.
If you realize that you entered an incorrect address, please contact us as soon as possible at:
Email: [CUSTOMER SERVICE EMAIL]
We cannot guarantee that an address can be changed after an order has been processed or shipped.
6. Lost, Stolen, or Damaged Packages
Once an order has been delivered to the shipping address provided at checkout, HydroMag is generally not responsible for packages that are lost or stolen after delivery.
If your tracking information shows that your package was delivered but you cannot locate it, please first check with household members, neighbors, building management, and the shipping carrier.
If your package arrives damaged, please contact us within 7 days of delivery and provide photographs of the damaged package and product so that we can review the issue.
7. Delays
HydroMag is not responsible for delays caused by circumstances beyond our reasonable control, including carrier delays, severe weather, natural disasters, holidays, strikes, customs-related issues, or other unforeseen events.
8. International Shipping
At this time, HydroMag ships primarily within the United States. If international shipping becomes available, additional shipping charges, taxes, duties, and customs fees may apply.
9. Contact Us
If you have questions regarding shipping or your order, please contact:
HydroMag
Website: hydromagofficial.com
We will make reasonable efforts to respond to customer inquiries as quickly as possible.